Information for Ukrainian patients requiring treatment in Poland

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This is information for Ukrainian myeloma and AL amyloidosis patients who need access to healthcare in Poland.

It has been written using publicly available information gathered from desk-based research. It has not been reviewed or verified by Polish health authorities.

If you need assistance or have a specific question about receiving treatment and care in Poland, please email .

We will accept and answer emails written in Ukrainian.


Will treatment for myeloma and/or AL amyloidosis be covered in Poland?

The Government in Poland has agreed to cover all medical needs of Ukrainian refugees through the National Health Fund (NFZ – Narodowy Fundusz Zdrowia). This includes the provision of treatment and care for patients with myeloma and AL amyloidosis.

Ukrainian patients should therefore expect to receive the same level of healthcare as Polish citizens. This announcement applies to Ukrainian citizens who have a certificate issued by the Border Guard of the Republic of Poland or a stamp of the Border Guard of the Republic of Poland in their travel document, confirming a legal stay in Poland after crossing from 24 February 2022 onwards.

Click here to view the official Government statement in both Polish and Ukrainian.


Where to register for myeloma and AL amyloidosis treatment?

Ukrainian myeloma and AL amyloidosis patients should call the free helpline +48 800 190 590 and register their need of treatment. You will need to provide personal data and contact details. Within two days, a medical coordinator will be in touch with necessary information such as a place and time of visit.

+48 800 190 590 24h free patient helpline available in Polish, Ukrainian, English, and Russian.

You can also search for hospitals that provide treatment for these conditions here.

Myeloma Patients Europe (MPE) also has a list of myeloma and AL amyloidosis hospitals and haematologists in Poland. If you need further help identifying a hospital or haematologist in Poland, please email


How can I receive hospital treatment in Poland?

At MPE we are aware of a range of ways Ukrainian myeloma and AL amyloidosis patients are accessing hospital treatment in Poland.

  • Patients should be identified when they cross the border by Polish border guards and/or health officials (or humanitarian aid providers) who can direct them to the relevant services in Poland. As this may not always happen, it is important that patients make themselves known to officials as soon as possible when they enter the country so that care can be arranged.
  • You can visit a website set by the Polish health authorities and dedicated to Ukrainian patients
    This website will be regularly updated with new information.
  • For further advice and information, patients may also speak directly with Polish health authorities to understand options
    • You can access a National Health Fund helpline for patients by calling +48 800 190 590. This helpline is available in several languages in including Ukrainian and operates 24h, 7 days a week.
    • You can access an out of hours helpline by calling +48 800 137 200. This helpline is also available in Ukrainian and is open from 6pm-8am, weekends and holidays. There is also a written messaging system which you can access here.
  • In some situations (such as patients currently being treated in hospital), where possible, Ukrainian haematology doctors can liaise directly with Polish hospitals to arrange a smooth transition of patients across the border and into hospital. If you are still able to contact and speak to the doctor that treated you in Ukraine, MPE would advise you to do so to understand assistance they can provide.

Please note it is difficult for MPE to verify how these options are functioning on the ground – so if there is a specific situation you need assistance with, please email


Where can I find help for medical translations?

It might be difficult for some patients to communicate with healthcare officials and doctors in the local language. This is made particularly difficult by the medical language used in healthcare.

Polish doctors and other healthcare professionals may also find it difficult to understand a Ukrainian patients medical notes.

We are aware that some hospitals do have translation services available to help with this situation. However, if you cannot find required translation help – please email and we can seek to provide assistance with translation via our networks.


What myeloma and AL amyloidosis patient organisations are available in Poland?

MPE has two members in Poland that are able to provide information and support to myeloma and AL amyloidosis patients.

Both are patient advocacy organisations able to provide support for Ukrainian patients, and are experts in the Polish healthcare system, so feel free to get in touch with them directly. MPE can also facilitate an introduction if helpful.


Where can I find other support?

Here is a list of other organisations that we are aware of that are providing assistance to Ukrainian citizens and patients:


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